The basis of our customer service policy is to ensure enhanced
service to our customers and
to provide the right training and guidelines for our
customer service representatives on the right way to treat our customers.
Our customer service is a reflection of the company’s
understanding of what customers want – attention, trustworthiness, promptness,
responsiveness and other such traits. It is a statement of commitment that
tells customers that the company would do everything possible to ensure their
Our customer service policy is based on advice and feedback of the
employees that interact with customers directly, as they have the most
knowledge and information on what our clients want. It is a strategic
connection between the company’s goals, its employees and its daily operations.